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• Contact a real person at Early Start
• Accidents do happen! Faulty or damaged DVDs, CDs or videos
• Technical support - CD-ROMs FAQs

Faulty,damaged or lost DVDs, CDs and video tapes...

• 1. If your NEW DVD, CD or video tape was faulty when delivered
• 2. If your CD or video tape was damaged in use
• 3. If you lose a CD or DVD
  

1. How to check if your NEW DVD, CD or video tape arrived faulty

We use high quality recordable DVDs, CDs and video cassettes and reliable duplicators, AND we regularly check a sample DVD, CD and video from each batch by playing a sample section before sending it out to customers. If very occasionally a faulty DVD, CD or tape slips through the net, we do apologise.

Simple checks:
Try it in another machine, e.g. computer, DVD player. For fault-finding, it's useful to know if it plays on some machines and not others.

Try another DVD (or CD, video) in the same machine;, if other DVDs work, and your new one doesn't that suggests we've sent you a faulty item (Sorry)

Mext step:
If your Early Start pack was delivered with a faulty DVD, CD or video tape, please 'phone 01304-362569 within 30 days of receipt and arrange to post it back for an immediate FREE replacement, to:-

Early Start Languages
7 Clanwilliam Road
DEAL
Kent CT14 7BX

Back to Video Tape Problems

2. If your CD or video tape was damaged in use or lost

All our CDs and video cassettes are recorded on high quality CDs and video cassettes to withstand the wear and tear of frequent use, playing and pausing in the rough-and-tumble of school conditions - but we know accidents do happen!

If you ever need a replacement, the current fee (2008) is £10 + VAT (£11.75) (liable to change).

IMPORTANT if you have LOST a disc, see conditions below

Just send the damaged DVD, CD or tape with an OFFICIAL SCHOOL ORDER or CHEQUE and post it back for a SPEEDY replacement, to:-

Early Start Languages
7 Clanwilliam Road
DEAL
Kent CT14 7BX

or pay by phone with your card:
(Say DVD/tape/CD required you'll be asked for proof of purchase, and to return the damaged item)

Replacement Audio CD-(if faulty disc returned) -£5.00 ----- otherwise £20 (* you also need proof of purchase of the original pack)

Replacement DVD / video---(if faulty disc returned) -£10.00 ----- otherwise £50 (* you also need proof of purchase of the original pack)

NOTE: if you have LOST a CD or DVD -(ii.e. you are unable to return a faulty disc) , the prices for replacement will be £20 / £50 as above (* you also need proof of purchase of the original pack)

Back to DVD / Video Tape Problems

Contacting Early Start Languages

If you have a problem or a query about your order...

FIRST please look at the FAQ for DVDs, videos or CDs and CD-ROMs

If the FAQs don't answer your question, please email us, or 'phone: 01304-362569 to speak to a real person

(if we can't answer the phone, please leave a message and we'll call you back as soon as we can),

OR write to:

After Easter 2010:	Before Easter 2010:
Early Start Languages 11 Western Road DEAL Kent CT14 6RX	Early Start Languages 7 Clanwilliam Road DEAL Kent CT14 7BX